Terms & Conditions
Terms and Conditions of Sale:
Colours: We do our best to represent the colour and texture of our trims, fabrics, beads etc.. as closely as possible using modern digital imaging. However we cannot guarantee that there will be no differences between the website image or verbal colour description and the actual finished item. Therefore, we recommend that you order a sample first no refunds or exchanges will be given for colour/ shade variance. Reasons for the colour being displayed differently include factors such as colour monitors and graphics cards. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available, we will contact you to discuss similar alternatives.
All prices and charges on the Website are in UK pounds sterling (GBP), although you may obtain an indicative price in your own currency by using the free currency conversion tools at www.xe.com. Delivery charges may apply and these will be displayed in the order process. The actual price charged to International customers will be subject to the exchange rate applied by the your credit card company.
Made to Order/Personalised/custom products:
It is the customer?s responsibility to ensure that the customization specifications supplied at the time of purchase are correct. If you need further advice please contact us. We cannot accept returns for goods that have been made using the incorrect customisation due to buyer error. In some situations we maybe able to rectify the situation but any cost incurred in doing so will be borne by the customer. All sizes and measurements are approximate due to items being hand made. Pictures of these made to order products can be emailed to you at your request prior to dispatch.
Made To Order or Bespoke Products will usually be described as such on the website, however, any product where you are specifying, for example, a colour or size or design element addition is Made To Order.
Cancellation of Orders:
Cancellations are accepted within 1 hour of purchase will result in a 100% refund if work has not started on the made to order or other bespoke products. After that only the value of the order less costs incurred up to that point can be refunded. None of our hand made to order products are 'off the shelf' and they are solely unique to Crystal Wedding UK as they are all designed 'In House'. Made-To-Order products are by their nature unlikely to be able to be resold and therefore we are unable to give a full refund.
Deposits/part payments: Are not refundable This is due to the fact that these items are bespoke/custom made to order and therefore all Made-To-order products are by their nature unlikely to be able to be resold and therefore we are unable to give a refund on deposits or part payments made for those items.
Returns and Refunds:
All products that are made to order and customised with the buyers colour choice and design elements as a result are not subject to the Distance Selling Regulations. Returns and refunds will only be accepted where we have failed to make goods to your specification or they are faulty. Where incorrect customisation instructions were provided we cannot give refunds. If you buy products which are hand coloured, or if your items are personalised and custom made to suit your theme colours or your own style of design, then please be aware that we cannot offer refunds on this type of sale. Anything that's has a or anything that's designed to suit you with custom colours and styles are non-refundable.
In all cases we will try to work with you to try and achieve a satisfactory solution to the problem. In situations where goods fail to match the specification provided by yourselves you must contact us within 7 days of receipt of goods. On return of the goods we will inspect them. Where faulty or incorrect we will repair or alter the goods or if this is not possible a full refund will be given. Refunds will not be processed until after goods are returned and have been inspected. The cost of returning goods will be reimbursed once it has been agreed that the fault lies with us.
Products NOT made or cut to order:
You can return this type of purchase if you're not completely happy with within fourteen days of receipt, for a full refund. Buyer pays return postal costs.
Please note that returns will only be accepted if the goods are in the original re saleable condition. In accordance with our refund policy, we will refund the original payment method with the price paid for the item. You will receive an email confirming when the refund has been processed and your card has credited.
Delivery and Returns:
Delivery will be within 8 weeks unless previously agreed. Delivery will be by courier, you will be notified by email beforehand. Goods being returned must be packaged in an appropriate way; we are not responsible for damage to goods due to poor packaging.
Any delivery estimates given on the Website or by email are estimates only. We will not be held accountable for delays within the couriers system.
Whilst every effort is made to deliver orders within our estimated time frames please be aware that delays may occur,
on occasion, due to unforeseen factors.EVER AFTER EVENTS UK LTD. (CRYSTAL WEDDING UK) will not be held liable/responsible for delays to deliveries outside of our control,
I.E. traffic or weather constraints, 3rd party delays or strike action.
Any damages or shortfalls must be brought to our attention within 48 hours of delivery as shown on the tracking.. So we can resolve. After this time damages/shortfall will not be replaced. IT IS THE BUYERS RESPONSIBILITY check the order upon delivery.
Questions, comments or requests regarding these terms and conditions of our products should be addressed to [email protected]
If you have any complaints these should be addressed in writing to Glenview, Penlan Rd, Treboeth, Swansea. SA5 7DE
If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found at http://ec.europa.eu/dr).
Statutory Rights: None of the above effects your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000 with the exception of the supply of custom made, personalised or bespoke goods.
Terms and Conditions of Website Usage
The content of the pages of this website is for your general information and use only. It is subject to change without notice. All products displayed are only representations of pasts works for that particular design and have been sold. therefore your purchased item made have slight variations to the advertised item due to the nature of them being hand crafted and made to order.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or copyright protected to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Contact information including email address:
We store the order details and will send you A Paypal confirmation receipt that contain the details of your order. You can find the terms here at all times. We do not collect any financial information. We use a secure payment provider (PayPal) who handle payment information.
What We Do With The Information We Gather
Internal record keeping.
Data collected is used to process your order through to completion.
We may use the information to improve our products and services.
Unless you have requested not to receive further correspondence we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt out of receiving these at anytime in the future.
We may use the information to customise the website according to your interests.
The information contained in this website is for general information purposes only. The information is provided by Crystal Wedding UK and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Through this website you are able to link to other websites which are not under the control of Crystal Wedding UK. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website